Yihai Cross Border Ecommerce Limited, is a start-up cross-border e-commerce enterprise. Its cross-border shopping platform Citygobuy is designed to provide global users with high-quality Chinese goods and support international parcels, which enables you to enjoy the urban shopping experience at home and cater for your shopping needs in life.
Citygobuy selects high-quality goods from China and provides direct purchase and international parcel delivery services for global users. We are clearly aware that we are a start-up, but this does not mean that we can make mistakes. We will provide services to every customer with meticulous attitude. As for the rating of our service, there is only A, no B or C.
Citygobuy Promise to you
No Service fee: Citygobuy promises not to charge any service fee for purchasing any platform or product in China.
Free QC：Before put into the warehouse, all purchasing goods will be inspected for free, and customers will be notified of quality problems as soon as possible.
Return for Free: After your goods arrive at Citygobuy's warehouse, if the seller agree to return and exchange them, the related operating costs of warehousing shall be borne by the platform.
Free Additional Photos: Citygobuy by default provides 5 quality inspection photos and 3 international parcel photos with high-definition pixel. According to the customers demand, Citygobuy can provide additional photos for free.
Free Storage for 300 Days：After your goods enter the warehouse, Citygobuy will store your goods for 300 days for free. You have enough time to submit your parcel for transportation.
One-on-One Purchase: After registering as a Citygobuy member, we will provide you with one-on-one purchasing service personnel to facilitate your purchasing process.
Direct Purchasing by Binding Stores: Citygobuy will bring in more sellers and establish exclusive stores. You can bind and collect the store, purchase and pay directly, saving you more time in purchasing.
Parcel Tracking Service: For the international parcels you shipped from Citygobuy, we will continue to pay attention to the delivery status of the parcels until you receive the goods you like.
7X24h Online Consulting: Citygobuy provides you with 7X24h of online consulting services. At any time, you can seek our help as soon as possible.
Complaint to CEO: When you use the Citygobuy platform service, if you have any complaints or suggestions, you can send email to the CEO mailbox email@example.com for communication, and the email you sent will be responded within 24 hours.