After Sales
Newbie Guide
About Us

Logistics freight

Logistics freight related issues

Q: What are first Weight Unit' and weight measured after the first Weight Unit'?

A: First Weight Unit is the minimum weight that parcel will be charged for. Parcel within the first weight unit will be charged as the first weight unit. Any weight over the first weight unit will be charged as the weight measured after the first Weight Unit.

Q:What should I do if my parcel is over weighted?

A: Different types of delivery have its own weight limits. If your parcel is over-weight, you would not be able to submit for delivery. Alternatively, you would need to remove some items and submit for delivery again.

Q: What are the restrictions on the delivery of counterfeit, contraband, liquids, pastes, foodstuffs, DVDS, medicines?

A: Shipping recommendation is based on our big data; so we do not take any responsibility if the customs impound them. The following items: cigarette, alcohol, medicine and prohibited items are not allowed to be shipped overseas due to custom policies. Based on the air transportation requirements; food, liquid, powder, cream items are required to provide non-hazardous authentication. Therefore, we recommend you ship these products in bulk. If you are only shipping small number of sensitive items, i.e. cosmetics less than 80ml and no more than 150ml per parcel, we can try to ship them with other ordinary products, i.e. clothes, shoes, etc.

Q: What is volume weight?

Volume weight is one of the methods to calculate the weight of the goods in the logistics industry. When a parcel has a big volume but light in weight, the postage will be charged based on the volume weight. Airfreight uses the formula to calculate the volume weight:

A: Parcel Volume (Length CM * Width CM* Height CM) / 6000 = Volume Weight (KG). In other words, a 6000CM³ parcel will be charged as a 1KG volume weight and a 1m³parcel will be charged as 167KGS.