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Retention period

Retention Period

1. When your goods are put into storage, the normal storage period is 180 days (about 6 months), and the free storage period is 100 dayscalculated from the order status of "stock in". The free storage period is 100 days. After the 100-day free storage period ends, Citygobuy will charge you a storage fee of CN0.1 per DI per day. If you have not submitted parcel delivery order after 100 days, we will send you a reminder. If you still have not submitted parcel delivery order or offered no feedback after 180 days, the items will be automatically deem abandoned and processed as overdue (in this case, Citygobuy will have the ownership of it).

2. The storage period of unusual parcels (i.e. the parcel is signed in first but the order has not been submitted or the logistics information has not been filled in) is 90 days, calculated from the order status of "signed in". Because we cannot match the relevant orders with users for this kind of parcel, we will be unable to send a reminder to you by email. For overdue items, they will be deemed as abandoned and Citygobuy will have the ownership of them by default

Detailed Rules:

 

1. Within the storage period, Citygobuy shall be responsible for the storage of the items and bear corresponding responsibilities excluding the shelf life of the items e.g. the shelf life of perishable items is only one month).

 

2. There will be no further reminder and notification for overdue items.

 

In order for your items not to be processed as overdue, please submit the parcel delivery order within the storage period. Thank you for your cooperation and understanding!